The most important things that I have learned from my
internship experience is good customer service is the key to providing quality
public service and that you always need to have a backup plan. Throughout my
internship I was able to closely observe the practices of my Department
Director.
In my opinion I was able to meet all of my initial goals of
my internship project. My first goal was to learn more about the liquor license
process, and I was able to accomplish this goal by attending training courses
and working group meetings with Arizona Department of Liquor Licenses and
Control, My second goal was to compare Maricopa County’s procedures with the
procedures used by other local governing bodies to see if Maricopa County’s
procedures needed to be changed. I was able to accomplish this goal by
attending working group meetings which allowed me to collaborate with other local
government representatives. I also attended the County Clerk’s retreat and was
able to network with other county offices. My last goal was to compile and
present a fee schedule for processing liquor licenses in Maricopa County. My
initial goal was to present my proposal to Maricopa County Administration
(County Manager, Board of Supervisors). I was not able to meet this goal due to
conflicts with scheduling but I was able to present my proposal to my
supervisors and Department Director.
Hi Kristina,
ReplyDeleteI agree with you, good customer service leads you a long way. It is definitely the key to providing quality work in the public of service--service before self. Thus, creating a back up plan in not just public service but in anything one does is crucial as plans don't always go as planned. It sounds like you gained valuable assets to take into your next endeavor from this internship experience. Although you didn't get to reach your initial goal, you should still be incredibly proud of the proposal you worked hard on putting together. :)
-Denise